1. After receiving your order, a confirmation email containing all the order details will be sent to you. We will start processing your order soon. You can also track orders from the Order Status.
2. After the goods are shipped out, the tracking number will be sent to you by email.
3. Please check the following table for delivery details.
| Region | Cost (Based on order value) | Processing Time | Delivery Time |
|---|---|---|---|
| USA | $Free Shipping For Orders Over $50 Otherwise $10 | 2-3 Business Days | 5-7 Business Days |
| UK | 2-3 Business Days | 5-7 Business Days | |
| CA | 2-3 Business Days | 5-7 Business Days | |
| AU | 2-3 Business Days | 5-7 Business Days | |
| SG | 2-3 Business Days | 5-7 Business Days | |
| Other Countries | 2-3 Business Days | 5-7 Business Days |
All of our orders are shipped via DHL, FedEx, USPS, TNT, OCS, UPS, and other carriers depending on your location.
1. Delivery Time does not include the processing time required to process your order from the date your order is placed.
2. If you require customization or monogramming service, please allow for four or more working days in the processing time.
3. P.O. Boxes and Military Addresses (APO, FPO) cannot be delivered.
4. Make sure to confirm your shipping address before and after your order is placed, as later change of address may incur additional charges.
Sometimes the additional customs or import duties couldn't be avoided. But please don't worry. If any charged, please simply contact Ella_cao@newchiayi.com
1. Please send us a copy of the receipt of the customs duties via email.
2. Refund will be returned to you within 3-5 working days once get your receipt.
